Return and exchange policies:

Italy | EU: Halmanera returns and exchanges are free within 14 days from the date you received your order.

The products must be returned intact and in perfect condition, with all labels and tags still attached, and sent in the original packaging; the product must not have been used, washed or damaged.We will only accept returns or replacements or refund requests exclusively for products purchased from the Halmanera.it website.

How to return / exchange:return

1. Access the "return manager “of your account, select the order with the items you want to return and indicate if you want to return or exchange goods, specifying the reason (or the new size or the new model that you want to receive.)

2. Follow the directions to complete the request made online, you will receive a confirmation email with instructions to allow the courier selected by us to collect the package.

3. Enter the product (s) in the package and attach the pre-printed shipping label that will be sent to you upon confirmation of the withdraw.

4. Get a refund:return thewill be handled within 10 working days from the date of delivery to our warehouse . All returned products will be refunded on the payment instrument used for the purchase (credit card, prepaid, paypal) or by bank transfer; shipping will not be refunded priority(express d elivery) selected at the time of purchase.

 

 

Extra-EU: Halmanera returns and exchanges are allowed within 14 days from the date you received your order. Halmanera will take care of managing the return / exchange, any customs or import duties and local taxes for the products that will return to Italy remain the responsibility of the customer. We are unable to predict any charges and the customer is responsible for paying the charges. You can contact your local customs office for more information on potential charges. In the event of a change of goods, we will then charge the customer the cost of the second shipment.
We will only accept returns or replacements or refund requests exclusively for products purchased from the Halmanera.it website.

How to return / exchange:return

 1. Access the “return manager” of your account, select the order with the items you wish to return and indicate if you want to return or exchange goods, specifying the reason (or the new size or the new model that you wish to receive.)

2. Follow the directions to complete the request made online, you will receive a confirmation email with instructions to allow you to withdraw the parcel from the courier we have selected.

3. Enter the product (s) in the package and attach the pre-printed shipping label that will be sent to you upon confirmation of the collection.

4. Get a refund:return thewill be handled within 10 working days from the date of delivery to our warehouse . All returned products will be refunded on the payment instrument used for the purchase (credit card, prepaid, paypal,) or by bank transfer, net of any taxes or import duties, taxes local (eg. VAT) and shipping costs paid at the time of purchase. You can contact your local customs office for more information on potential charges.



 

Defective products

In case of defective products please contact us at shop@halmanera.it. Please provide as much information about your product and order as possible, including one or more detailed images. If you return a defective product, we will examine the returned product and notify you of the refund by email within a reasonable time. We usually process the refund due within 30 (thirty) calendar days from the day we confirmed your right to a refund for the defective product by email. Products returned by you due to a defect will be refunded in full, including the shipping costs you incurred at the time of purchase. 

Halmanera will take care of the collection, you will only have to carry out the procedure that we will send you.

Any customs or import duties imposed on defective products returned to Italy will be borne by Halmanera.